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Shipping & Returns

Shipping & Returns

All of the items are the website are free shipping.

1. What shipping method does Myrcmodel use?

Fedex, USPS, UPS and other shipping method may use due to the different items. All of them will provided with the tracking number.

2.How long does Myrcmodel take to process an order?

Your order is normally be shipped within 24 hours (except those placed on the weekend and the holiday) once it is placed successfully. We will inform you the delay reason, if there is no shipping information in 48 hours about your order.

3. Can i pay shipping to change the shipping method?

If you want to change the shipping method to fastest one, please write to service@myrcmodel. We will reply you after we check the status of the item.

4.How do I get the tracking number?

The tracking number for your order will be emailed to you timely when your order is shipped. Besides, you can check your order status through the link which is provided in your order confirmation email. If there is any problem about order tracking, just contact us at service@myrcmodel.com.

5.Is the quality of the goods guaranteed?

All our items are standard products directly from the manufacturers. Besides, all the transmitters, helicopters and cars will be tested before we ship it.

6.What should we do if the package is damaged during the transportation?

If there is obvious damage on the box when the courier delivers the parcel to you, you are entitled to refusing the package.
If the package looks suspiciously damaged, you can ask the courier to wait and open the package to make sure the items in the box are not damaged.
If the damaged box was left or some one signed for it, call UPS or your post office immediately to report the damage. Obtain a control number from them and email at service@myrcmodel.com , we will file a damage claim on our side and keep track of the claim for you. Exchange or refund will be processed for you after the claim is settled.

Return policy

    1. If the item is factory defective, and you purchased it from Myrcmodel within 7 days of contact from the date you received the package, we accept the return. But the item must be in new, unused condition and in its original package. All returns must be authorized by us via phone or email prior to sending the items back. If the items you return to us is proved to be factory defect, we will send you new items or refund. We will afford the cost of resending. If it is found to be workable after we receive and test it, a refund, minus shipping cost and 15% restocking fee will be issued.
    2. If the items had been opened, and you simply do not like the items, ordered the wrong items or it is just what you expected, you can return to us. But the item must be in new, unused condition and in its original package. A refund can be issued minus shipping cost and 15% restocking fee will be issued as we are no longer able to sell it as new products.

 

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